Essay-writing-service.co.uk recognizes that circumstances may arise whereby the order must be cancelled. Under such circumstances full refunds are given at any time, provided the order has not been completed and/or the paper has never been downloaded or delivered in its complete form by or to you. In the event of order cancellation, funds will be debited back only to the account of initial payment within 5-7 business days from the time of the cancellation request.
Essay-writing-service.co.uk assesses refund requests on a case by case basis as there are usually unique reasons as to why such requests have been made. Should you feel it necessary to make a refund request, we will immediately forward your order to our Quality Assurance Department. After comparing their findings with the reasons for dissatisfaction, the necessary corrective actions will be taken. Any request for a refund must be received within 90 hours of download or electronic delivery of the copy of the document which has caused dissatisfaction.
In case our company reimburses the money because of mistakes or some irrelevance to the initial instructions, our Quality Assurance Department evaluates the quality of the paper and refunds the amount comparable to the percentage of the incorrect content in the paper and mistakes present in it.
Essay-writing-service.co.uk provides various methods of contact (i.e. email, telephone, account message board and live chat), to facilitate communication between you, us and the writer assigned to complete the order. Using any of these methods our Customer Support Center is available to you at any time and they will respond to any refund request or other issue promptly. However, if such a request is not received using any of the aforementioned methods within 14 days, Essay-writing-service.co.uk will not be obliged to honor or consider said request. Should the paper delivery be delayed due to unexpected circumstances from the side of Essay-writing-service.co.uk, we will be happy to provide compensation for the breach of the order deadline in the form of a credit or a discount to be used towards your next order with us. Please be informed that delivery time deviation is not subject to refund.